Frequently Asked Questions
You can either email us (enquiry@dvautowerks.com), send us a message by WhatsApp, or call us at (+6017-939 0829)
It is best for you to schedule an appointment at least 1 week in advance to ensure we can allocate proper space and technicians to attend to your vehicle. As we get busier on weekends and before major holidays, we encourage you to arrange 2 weeks in advance to avoid disappointment.
We encourage our customers to be on time to avoid delays in attending to you, as well as avoid disruption to other clients. If you realise you will be late, feel free to contact us and we can arrange accordingly.
You can call us to cancel and we will reschedule another time for you.
Yes, you can. But we have to consider it a walk-in case and will attend on a first come first served basis.
Yes, you can. But we still need to charge for labour costs. Also, we only use genuine or recommended quality oils and filters.
The warranty period varies depending on the type of part and brand as well as the terms and conditions.
We will help you install them at a cost. But we also carry quality original and OEM parts.
Before starting work, our advisors will give you an estimated cost. Our crew will start work when you are agreeable to it and give consent.
Yes, we do. We recommend doing balancing, alignment and rotation every 10,000km for optimal performance.
We can help you repair and make insurance claims but you will need to get details of the other driver and also lodge a police report within 24 hours of the accident.
We can help arrange for a tow truck to bring your car to our service centre at a cost.
